Privacy Policy
This Privacy Policy explains how TKMK Inflatables collects, uses, shares, and protects personal information when you visit our website, contact us, or use our products and services.
Effective date: 27 October 2025
1. Who we are
Business name: TKMK Inflatables
Website: www.tkmkinflatables.co.za
Address: 22 Power St, Germiston South (Industries E A), Germiston, Gauteng, 1401, South Africa
Phone: 079 108 6723
Email: info@tkmkinflatables.co.za
2. Scope
This policy applies to personal information we collect through our website, our contact forms, phone calls, email communications, and any related online services we operate.
3. Personal information we collect
Depending on how you interact with us, we may collect the following categories of personal information:
- Contact details, such as your name, email address, phone number
- Enquiry details, such as the message you submit and any information you include
- Order or service details, such as information needed to process a sale, hire, delivery, setup, or repair
- Technical data, such as your IP address, browser type, device information, and pages you visited
- Cookie data, where cookies are enabled on your device
4. How we collect personal information
- When you submit a form on our website, such as a contact or enquiry form
- When you contact us by phone, email, or messaging
- When you place an order or request a quote
- Automatically through cookies and similar technologies (if used)
5. Why we use personal information
We use personal information for the following purposes:
- To respond to enquiries and provide quotes
- To provide and manage services such as manufacturing, sales, hire, repairs, and delivery
- To communicate with you about your request, order, booking, or service
- To improve our website and customer experience
- To prevent fraud, protect our business, and keep our systems secure
- To comply with legal and regulatory obligations
6. Lawful basis for processing
We process personal information when it is necessary to do so for one or more lawful purposes, including: providing services you request, taking steps to enter into a contract, meeting legal obligations, protecting legitimate interests (such as preventing fraud and securing our systems), and where applicable, your consent (such as for certain cookies or marketing communications).
7. Cookies and similar technologies
Cookies are small text files stored on your device. We may use cookies or similar technologies to improve website functionality, understand website usage, and support security.
You can control cookies through your browser settings. Disabling cookies may affect certain site features.
8. Sharing personal information
We do not sell your personal information. We may share your personal information only when necessary, for example:
- With service providers who support our website, email, hosting, IT, or business operations
- With delivery or logistics providers if required to fulfill a hire, delivery, or service request
- With professional advisers (such as accountants or legal advisers) where needed
- When required by law, court order, or lawful requests by public authorities
When we use service providers, we require them to handle personal information responsibly and only for the services they provide to us.
9. International transfers
Some of our service providers may process or store information outside South Africa. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place and that information is protected in a manner consistent with this policy and applicable law.
10. Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. No method of transmission or storage is 100 percent secure, but we work to maintain appropriate safeguards.
11. Retention
We keep personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law (for example, accounting or tax requirements).
12. Your rights
Subject to applicable law, you may have the right to request access to personal information we hold about you, request correction, object to certain processing, request deletion, or withdraw consent (where processing is based on consent).
To make a request, contact us using the details in section 15. We may need to verify your identity before responding.
13. Children
Our website and services are not intended for children. If you believe a child has provided personal information to us without appropriate permission, please contact us so we can take appropriate steps.
14. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated effective date.
15. Contact us
If you have questions about this Privacy Policy or how we handle personal information, contact:
TKMK Inflatables
22 Power St, Germiston South (Industries E A), Germiston, Gauteng, 1401, South Africa
079 108 6723
info@tkmkinflatables.co.za